TrailsNH DB Outage

Yesterday, November 4th TrailsNH had a 5 hour database outage. The database was near but not over the maximum space allocation, and an error at my hosting company caused them to shut down access to the database.

Three days prior (November 1st) my hosting company informed me I was over the limit by almost 300MB. I took immediate steps to reduce the space. Things like offload tables no longer needed, and remove indexes no longer required. Within a few hours the DB was safely under the limit with 15MB of free space.

Yesterday the hosting company shut down access to the DB. Why? Because they thought I was over the limit. However, they had not refreshed their DB statistics and were reviewing old numbers from 3 days prior. Had they refreshed their report they would have seen I had 15MB to spare. This outage should have never happened.

My web hosting company has a 99.9% (often called “three nines“) uptime guarantee on an annual basis. That’s 0.1% of downtime annually, or 8 hours, 46 minutes, and 12 seconds. In this one mishap I’m more than half way there, with 0.06% downtime.

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Kimball is a website designer and developer in Goffstown, NH.

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